Terms and Conditions
These Terms and Conditions (hereinafter, the “Terms of Service” or “Terms ”) describe the use of those contents or services available on the Spanish Online web portal (hereinafter, the “Portal”), whose domain is the following: http://www.spanish-online.org/
Users of our website are informed that, if they do not agree with the content of the terms, they refrain from: (i) accessing and / or making use of the content displayed on the portal; and / or, (ii) making use of the services offered on the portal.
These Terms of Service constitute the “User Agreement” that describes the conditions under which users can use this website. Consequently, by accessing the portal and its contents, the user explicitly declares that they have read and accept the terms.
Our main purpose is to provide users with all the information related to the services provided by Spanish Online, whether these services are provided physically and / or virtually. In this sense, the portal contains truthful, sufficient, accurate and appropriate information about the services that Spanish Online provides to users.
Without prejudice to the aforementioned, the content of the portal may not be considered as coercion or coercion to users to contract the services we provide; who will be able to decide freely and in an informed manner whether or not to hire the latter.
Spanish Online may change these Terms of Service at any time. We recommend that you check this page periodically before using the website. The most recent version of the terms will always be available in this section. If you do not agree to the changes, you should not continue to use the website.
The content and design of the portal constitute works in accordance with Legislative Decree No. 822 – Copyright Law, which is why they are protected by the aforementioned regulations. Consequently, its reproduction, communication to the public, distribution, translation and any other form of use of the works is strictly prohibited without the specific written authorization of Spanish Online. Except for those uses specifically permitted by the Law on Copyright.
It is specifically stated that Spanish Online owns the content and design of the portal.
- Distinctive Signs.-
The trademarks, logos, commercial slogans and other distinctive signs displayed on the portal are exclusively owned by Spanish Online, in accordance with the provisions of Decision 486 of the Andean Community and Legislative Decree No. 1075. In this sense, it is strictly prohibited to use the trademarks, logos, commercial slogans and other distinctive signs displayed on the portal without the explicit written authorization of Spanish Online.
- Complaint Book.-
Users may formulate their claims and / or complaints in the Virtual Claims Book contained in the portal, by accessing the following link: (link).
Spanish Online declares that it will absolve claims in accordance with the provisions of Law N ° 29571, Consumer Protection and Defense Code; and Supreme Decree No. 011-2011-PCM – Supreme Decree that approves the Regulation of the Complaints Book of the Consumer Protection and Defense Code; that is, within a maximum period of thirty (30) calendar days, counted from the date of formulation of the corresponding claim.
In accordance with the provisions of article 24 of the Consumer Protection and Defense Code, Spanish Online reserves the right to extend the term to absolve claims made by users; which will be timely informed to the respective claimant.
- Refund Policy
Spanish Online collects payments on a monthly basis or for purchased services. Each payment is for a specific time during which the classes are offered. Payments can be made in cash, by credit card, by bank transfer, via Paypal or Western Union.
Payments made to Spanish Online are for the specific class(es) and at the specific time(s) in which the student / client enrolled. Spanish Online does not guarantee a specific teacher and we reserve the right to modify or substitute it without prior notice.
Once you’ve made the payment, your space is reserved, and refunds are not available. Individual classes can be transferred to another schedule in special cases, as long as they notify the school administration in writing at least 48 hours before. Without prior notice, the class is lost and will not be recoverable.